Returns and Refunds Policy
At PCI HiCare, we are dedicated to ensuring your home stays protected and comfortable with our premium products. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and reason for return.
Package Your Item
Ensure the product is securely packed in its original retail packaging, including all manuals and accessories.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing